Pre-order ITIL Foundation (Version 5) with a discount!

Ends:

Days
Hours
Minutes
Seconds
Pre-order Now
Sign In
Detectando sua região…

Over 71,000 students

Official ITIL® Service (Version 5) Online Course and Exam

Package:

All-Inclusive Certification Bundle  

Video Modules, Study Guides and Mock exams + Voucher for the official exam

Rated 5 out of 5

Reviews

Pass rate 100%
......
  • Duration: 24 hours
  • Exam Voucher - Valid for 1 Year
  • Official Core Guidance eBook (Digital Access via PeopleCert)
  • Instant Access & 12 Months Validity
  • Certificate of Completion
Get Certified Now

🔒 Optional: Take2 & Membership are available in the next step.

About the course

This ITIL Service V5 course was created by Prof. Adriano Martins Antonio, ITIL Master, ITIL Ambassador and official translator of PeopleCert’s Guide, Glossary and Exam. That is why only at PMG Academy you are guaranteed content built on official terms and definitions, 100% aligned and up to date for the exam.

The ITIL Service Version 5 course is the definitive guide to delivering high quality digital services, supporting users and optimizing day to day operations. Built on PeopleCert’s official materials, this advanced training shows how the service provider acts across each of the eight product and service lifecycle activities: discover, design, acquire, build, transition, operate, deliver and support. You will learn how to align people, process and technology to manage services end to end, with resilience, responsiveness and customer satisfaction, using value streams, the ITIL management practices and the AI and automation capabilities that are already part of modern operations. Get ready to advance your career and take ownership of the service your customer actually sees.

As a prerequisite for the ITIL v5 Service exam, you must already hold the ITIL 4 Foundation or ITIL 5 Foundation certification.

Who Should Attend

This course is ideal for:

  • Professionals and leaders responsible for the end to end delivery, operation and support of digital services.
  • Service Managers, Operations Managers, Delivery Managers, Service Owners, Service Desk and support leads, Site Reliability Engineers (SREs), ITSM analysts and consultants.
  • Anyone pursuing the ITIL® Service (Version 5) certification and moving along the path to become an ITIL Managing Professional.
  • Individuals working at managed service providers, shared service centres, internal IT functions and companies that deliver technology enabled services.
  • Teams that want to break down the silos between those who build and those who operate, making sure the service reaching the user is stable, reliable and creates real value for the customer.

Examination and Certification

About the exam:

The ITIL® Service Version 5 exam is one of the four modules that lead to the ITIL Managing Professional designation, alongside ITIL Product, ITIL Experience and ITIL Transformation, and it is part of the journey towards ITIL Master.

  • Format: Multiple choice.
  • Number of Questions: 40 questions.
  • Duration: 90 minutes.
  • Pass Mark: 70% (28 out of 40 questions).
  • Reference Material: this is an open book exam, with access to the official book and the scenario booklet.
  • Composition: 65% of the questions test understanding of the concepts and 35% test applying them to a real life situation.
  • Languages: Portuguese, Spanish, Chinese and English.
  • Prerequisites: hold the ITIL 4 Foundation or ITIL 5 Foundation certification and successfully complete the ITIL 5 Service course (this one, from PMG Academy).
  • Additional Resources: PeopleCert offers an Official eBook and a Learning Resource Kit with practice tests to support your preparation. The Take2 resit option is also available.

About the Instructor

15 years of excellence in training with over 71,000 successful students.

Adriano is an ITIL Master, consultant, and author of 6 books, bringing 25 years of experience and over 50 certifications in IT Management, Security, and Governance. As leader of the largest ITSM and DPSM community (over 220,000 YouTube subscribers), he combines his MBA from FGV—one of the world’s best business schools—with a specialization in Neuroscience to guide a global network of over 71,000 students. His mission is clear: to demystify complex management and transform technical knowledge into tangible value and market impact.

Adriano Martins Antonio, ITIL 4 Master

Official translator of the ITIL Foundation Guide (Version 5)

Linkedin Youtube Link Medium

Contents

  • Course Presentation & Overview
  • Introduction
  • What is ITIL Service?
  • Course Objectives
  • Exam Study Scenario – ICR (ITIL Car Rental)
  • ITIL Foundation Recap
  • ITIL Foundation | Overview
  • Guiding Principles
  • Products and Services
  • Relationships between Products and Services
  • Service Offerings
  • The Product and Service Lifecycle Model
  • Relationships and Roles
  • Output and Outcome
  • Value, Costs, and Risks
  • Relationships and Roles (Deep Dive)
  • Perspectives
  • Quiz
  • Introduction
  • Key Concepts of the ‘Discovery’ Activity
  • Discovery: Digital Service Vendor Perspective
  • Key Concepts of the ‘Discovery’ Activity (Continued)
  • Workflow of the ‘Discovery’ Activity
  • Management Practices for the ‘Discovery’ Activity
  • CSFs and Metrics for the ‘Discovery’ Activity
  • Practical Guidance for the ‘Discovery’ Activity
  • Quiz – ‘Discovery’ Activity
  • Introduction
  • Key Concepts of the ‘Design’ Activity
  • Design: Digital Service Vendor Perspective
  • Design Thinking and Human-Centred Design (HCD)
  • Workflow of the ‘Design’ Activity
  • Management Practices for the ‘Design’ Activity
  • CSFs and Metrics for the ‘Design’ Activity
  • Practical Guidance for the ‘Design’ Activity
  • Quiz – ‘Design’ Activity
  • Introduction
  • Key Concepts of the ‘Acquisition’ Activity
  • Acquisition: Digital Service Vendor Perspective
  • Workflow of the ‘Acquisition’ Activity
  • Management Practices for the ‘Acquisition’ Activity
  • CSFs and Metrics for the ‘Acquisition’ Activity
  • Practical Guidance for the ‘Acquisition’ Activity
  • Quiz – ‘Acquisition’ Activity
  • Introduction
  • Key Concepts of the ‘Build’ Activity
  • Build: Digital Service Vendor Perspective
  • Workflow of the ‘Build’ Activity
  • Management Practices for the ‘Build’ Activity
  • CSFs and Metrics for the ‘Build’ Activity
  • Practical Guidance for the ‘Build’ Activity
  • Quiz – ‘Build’ Activity
  • Introduction
  • Key Concepts of the ‘Transition’ Activity
  • Transition: Digital Service Vendor Perspective
  • Workflow of the ‘Transition’ Activity
  • Management Practices for the ‘Transition’ Activity
  • CSFs and Metrics for the ‘Transition’ Activity
  • Practical Guidance for the ‘Transition’ Activity
  • Quiz – ‘Transition’ Activity
  • Introduction
  • Key Concepts of the ‘Operation’ Activity
  • Operation: Digital Service Vendor Perspective
  • Workflow of the ‘Operation’ Activity
  • Management Practices for the ‘Operation’ Activity
  • CSFs and Metrics for the ‘Operation’ Activity
  • Practical Guidance for the ‘Operation’ Activity
  • Quiz – ‘Operation’ Activity
  • Introduction
  • Key Concepts of the ‘Delivery’ Activity
  • Delivery: Digital Service Vendor Perspective
  • Workflow of the ‘Delivery’ Activity
  • Management Practices for the ‘Delivery’ Activity
  • CSFs and Metrics for the ‘Delivery’ Activity
  • Practical Guidance for the ‘Delivery’ Activity
  • Quiz – ‘Delivery’ Activity
  • Introduction
  • Key Concepts of the ‘Support’ Activity
  • Support: Digital Service Vendor Perspective
  • Workflow of the ‘Support’ Activity
  • Management Practices for the ‘Support’ Activity
  • CSFs and Metrics for the ‘Support’ Activity
  • Practical Guidance for the ‘Support’ Activity
  • Quiz – ‘Support’ Activity
  • Introduction
  • Operating Models and Lifecycle Alignment
  • Inside the Activities
  • Introduction to Value Streams
  • Types of Value Streams
  • Value Stream Management
  • Continual Improvement in a VUCA World: Complexity Thinking
  • The ITIL Transformation Model
  • Practical Activity
  • The ITIL AI Capability Model
  • Automation Tools in Service Management
  • Quiz
  • Integrating ITIL with DevOps
  • Project Management in ITIL
  • Integrating ITIL with PRINCE2
  • Quiz
  • What’s Next?

Support and Contact

WhatsApp

Talk to us

Email

Send message

FAQ

Common questions

For over 15 years, PMG Academy has maintained one of the fastest response SLAs in the market. Whether you’re a prospective student or already enrolled, our average response time is just 15 minutes!

* Business hours: Monday to Friday, from 9 am to 6 pm (Brasilia time/ GMT-3)

Reviews

Cristiane
Daiichi Sankyo
November 3, 2025

O curso é super completo: com materiais em PDF, vídeo aula self-paced, podcasts e inúmeros simulados. Inclusive, achei os simulados mais difíceis que a própria prova de ITIL 4 Foundation - o que foi ótimo, pois senti mais segurança durante o exame. Na sessão de comentários, é possível interagir com os professores e sanar suas dúvidas (muitas vezes, alguém já teve a mesma dúvida que você; é só rolar a página).

A PMG Academy será considerada para as próximas certificações que desejo tirar!

Jessé Vilela
Ambev Tech
October 22, 2025

The ITIL 4 Foundation course helped me gain a holistic view of the IT field, thanks to ITIL practices and its guiding principles. Instructor Adriano's teaching style greatly assists in grasping the concepts during the lessons, making the content much easier to understand.

Clauber Alex
Eletrobrás
October 22, 2025

The course modules are great! Adriano is an excellent instructor and has complete mastery of all things ITIL! The presentations are also very good for following the content and visualizing the many relationships between each part, action, or process.

Previous page 1 2 3 4 ... 6 Next Page

Who trusts PMG Academy?

Course Only

Enjoy 1 Year of Validity

  • Curso Online e Oficial Completo
  • Simulados Preparatórios
  • Material de apoio em Português
Buy Now

From:

To:

Course included in the
Subscription Plan

Course + Exam

Enjoy 1 Year of Validity

  • Curso Online e Oficial Completo
  • Voucher do Exame
  • Simulados Preparatórios
  • Material de apoio em Português
Buy Now

From:

To:

Exam Only

Enjoy 1 Year of Validity

  • Voucher do Exame
Buy Now

From:

To:

Official ITIL® Service (Version 5) Online Course and Exam + Exame Online

Enjoy 1 Year of Validity

  • Curso Online e Oficial Completo em Português
  • Voucher do Exame Online Axelos (validade de 1 ano)
  • Simulados Preparatórios Peoplecert
  • Material de apoio em Inglês e Português
  • eBook Disponível na Plataforma da Peoplecert
  • Exercícios para fixação
Buy Now!

From:

To:

Optional Retake. Add the training package to the cart
and confirm the promotional price