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🇺🇸 🇬🇧 English Edition Launching Soon!
Due to high global demand, we are currently recording the official English version. Join the VIP Waitlist to get notified and secure an exclusive early-bird discount.
🇺🇸 🇬🇧 English Edition Launching Soon!
Due to high global demand, we are currently recording the official English version. Join the VIP Waitlist to get notified and secure an exclusive early-bird discount.
* Discounted price valid for individuals only. For corporate billing, please check our pricing policy
🇺🇸 🇬🇧 English Edition Launching Soon!
Due to high global demand, we are currently recording the official English version. Join the VIP Waitlist to get notified and secure an exclusive early-bird discount.
* Discounted price valid for individuals only. For corporate billing, please check our pricing policy
Corporate Training Clients
About the course
You will learn in this training everything about the fundamental concepts of ITSM described in frameworks and libraries such as ITIL, VeriSM, MOF, ISO/IEC 20000, Scrum, Lean, DevOps, and much more.
This course is recommended for all professionals who want to understand how an Information Technology area works, as well as all its processes.
Who Should Attend
All professionals who want to enter the ITSM field.
This training is the starting point to learn about ITSM best practices and processes.
Certification & Exam
This course is preparatory for the official IT-Shaped T-ITSMF certification exam.
About Instructor
15 years of excellence in training with over 71,000 successful students.
Adriano is an ITIL Master, consultant, and author of 6 books, bringing 25 years of experience and more than 50 certifications in IT Management, Security, and Governance. As the leader of
the largest ITSM and DPSM community (+220k subscribers on YouTube), he combines his MBA from FGV—one of the world’s top-tier business schools—with a specialization in Neuroscience
to mentor a global network of over 71,000 students. His mission is clear: to demystify complex management and transform technical knowledge into tangible value and market impact.
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For over 15 years, PMG Academy has maintained one of the fastest response SLAs in the market. Whether you are a prospective or enrolled student, our average response time is just 15 minutes!
* Business Hours: Monday to Friday, 13:00 to 22:00 (London Time / GMT+0)
Reviews
I want to express my gratitude and satisfaction with the incredible ITSM course I had the opportunity to take. This course exceeded all my expectations in terms of content and scope!
Each module was carefully crafted and addressed crucial aspects of Information Technology Service Management. Uncle Adriano demonstrated a deep knowledge of the subject and a remarkable ability to convey this knowledge to students.
His presentations were clear and engaging, making it easy to assimilate information. I am very confident that the skills and knowledge acquired will be of great use in my IT journey. Thank you for this incredible and enriching experience!
This training is quite interesting; it does not have the robust content of ITIL 4, however, it provides a solid foundation of the main processes of the service value chain, as well as integration with other frameworks and agile concepts, making management very effective if applied with flexibility, method, and awareness of everyone involved in the business.
The training was truly excellent, as it covered a wide range of subjects related to IT Service Management. The experience was extremely enriching, the quality of the information presented, and the way the concepts were conveyed.
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