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🇺🇸 🇬🇧 English Edition Launching Soon!
Due to high global demand, we are currently recording the official English version. Join the VIP Waitlist to get notified and secure an exclusive early-bird discount.
🇺🇸 🇬🇧 English Edition Launching Soon!
Due to high global demand, we are currently recording the official English version. Join the VIP Waitlist to get notified and secure an exclusive early-bird discount.
* Discounted price valid for individuals only. For corporate billing, please check our pricing policy
🇺🇸 🇬🇧 English Edition Launching Soon!
Due to high global demand, we are currently recording the official English version. Join the VIP Waitlist to get notified and secure an exclusive early-bird discount.
* Discounted price valid for individuals only. For corporate billing, please check our pricing policy
Corporate Training Clients
About the course
You will learn in this training everything about the fundamental concepts of ITSM described in frameworks and libraries such as ITIL, VeriSM, MOF, ISO/IEC 20000, Scrum, Lean, DevOps, and much more.
This course is recommended for all professionals who want to understand how an Information Technology area works, as well as all its processes.
Who Should Attend
All professionals who want to enter the ITSM field.
This training is the starting point to learn about ITSM best practices and processes.
Certification & Exam
This course is preparatory for the official IT-Shaped T-ITSMF certification exam.
About Instructor
15 years of excellence in training with over 71,000 successful students.
Adriano is an ITIL Master, consultant, and author of 6 books, bringing 25 years of experience and more than 50 certifications in IT Management, Security, and Governance. As the leader of
the largest ITSM and DPSM community (+220k subscribers on YouTube), he combines his MBA from FGV—one of the world’s top-tier business schools—with a specialization in Neuroscience
to mentor a global network of over 71,000 students. His mission is clear: to demystify complex management and transform technical knowledge into tangible value and market impact.
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For over 15 years, PMG Academy has maintained one of the fastest response SLAs in the market. Whether you are a prospective or enrolled student, our average response time is just 15 minutes!
* Business Hours: Monday to Friday, 13:00 to 22:00 (London Time / GMT+0)
Reviews
A very complete and comprehensive course with great everyday examples that help facilitate understanding.
Very practical course rich in information, always bringing real cases for better understanding and application in daily life.
I recommend the platform and Professor Adriano; I will definitely return to take other courses.
During the course, I was able to brainstorm how to apply and how important the implementation of ITSM will be in my daily work.
Each methodology gave me an opportunity to reflect on some moment within the company, whether a situation, project, or planning aimed at improvements.
I was already applying some methodologies without knowing there was a specific study for what was being done, and the course allowed me to further improve this thinking.
Thank you very much for the high-quality content!
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