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🇺🇸 🇬🇧 English Edition Launching Soon!
Due to high global demand, we are currently recording the official English version. Join the VIP Waitlist to get notified and secure an exclusive early-bird discount.
🇺🇸 🇬🇧 English Edition Launching Soon!
Due to high global demand, we are currently recording the official English version. Join the VIP Waitlist to get notified and secure an exclusive early-bird discount.
* Discounted price valid for individuals only. For corporate billing, please check our pricing policy
🇺🇸 🇬🇧 English Edition Launching Soon!
Due to high global demand, we are currently recording the official English version. Join the VIP Waitlist to get notified and secure an exclusive early-bird discount.
* Discounted price valid for individuals only. For corporate billing, please check our pricing policy
Corporate Training Clients
About the course
You will learn in this training everything about the fundamental concepts of ITSM described in frameworks and libraries such as ITIL, VeriSM, MOF, ISO/IEC 20000, Scrum, Lean, DevOps, and much more.
This course is recommended for all professionals who want to understand how an Information Technology area works, as well as all its processes.
Who Should Attend
All professionals who want to enter the ITSM field.
This training is the starting point to learn about ITSM best practices and processes.
Certification & Exam
This course is preparatory for the official IT-Shaped T-ITSMF certification exam.
About Instructor
15 years of excellence in training with over 71,000 successful students.
Adriano is an ITIL Master, consultant, and author of 6 books, bringing 25 years of experience and more than 50 certifications in IT Management, Security, and Governance. As the leader of
the largest ITSM and DPSM community (+220k subscribers on YouTube), he combines his MBA from FGV—one of the world’s top-tier business schools—with a specialization in Neuroscience
to mentor a global network of over 71,000 students. His mission is clear: to demystify complex management and transform technical knowledge into tangible value and market impact.
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For over 15 years, PMG Academy has maintained one of the fastest response SLAs in the market. Whether you are a prospective or enrolled student, our average response time is just 15 minutes!
* Business Hours: Monday to Friday, 13:00 to 22:00 (London Time / GMT+0)
Reviews
participated in the Information Technology Service Management Foundation - 2.0 | T-ITSMF course. The course provided a comprehensive overview of essential IT service management practices, including the importance of ITIL, Kanban, Kaizen, and the Theory of Constraints.
I learned about the integration of service and business strategies, the application of good service management practices, and how to adapt these practices to meet the specific needs of an organization. The course also highlighted the importance of continuous delivery and continuous improvement of services, as well as the need for flexible management that can adjust to the company's culture and goals.
The concepts covered were well explained by Uncle Adriano and provided a solid foundation for understanding how to implement and optimize IT service management processes. I look forward to applying this knowledge and contributing to the improvement of IT services in my organization.
From the beginning, the course was structured in a logical and easy-to-understand manner, making learning an enjoyable experience. The instructor was incredibly knowledgeable and always available to answer questions.
They managed to make complex ITSM concepts understandable and applicable, which is a testament to their teaching skills. The course material was comprehensive and up-to-date, covering all aspects of ITSM. The case studies and real-life examples were particularly useful for understanding how theory applies in practice. Furthermore, the online learning platform was intuitive and easy to use, allowing me to learn at my own pace and review the course material when necessary.
This ITSM course exceeded all my expectations, and I would recommend it to anyone interested in deepening their knowledge of ITSM. It is a worthwhile investment for professional development.
Excellent Course!
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