The technology market has changed dramatically in recent years, driven by artificial intelligence and the need for extreme agility. If you are just beginning your journey in IT Management, the question is inevitable: ITIL 5 — is it worth starting now or should you wait?

In this article, we will analyze the key changes in the framework and why ITIL v5 is a true game changer for anyone who wants to stand out in a landscape dominated by AI and complexity.

Also read: The Definitive Guide to ITIL 5

What is ITIL (Version 5) and why was it created?

ITIL (Version 5) is not just an incremental update; it is a necessary evolution to align service management with the realities of Industry 5.0. While previous versions focused primarily on services, the new framework introduces the concept of Digital Product and Service Management (DPSM).

This means ITIL now integrates the management of products and services end to end. For professionals starting from scratch, this is a huge competitive advantage, because you learn from day one to work with a holistic view, uniting development and operations through a value-oriented lens.

In addition, the framework is now AI-native. It was designed to help professionals operate effectively in complex environments, providing practical guidance on how to make informed decisions and manage change as technology and customer needs evolve.

Key structural changes: Value System and Value Chain

One of the most noticeable changes for those familiar with earlier versions is the simplification of terminology. In ITIL (Version 5), the former SVS (Service Value System) and SVC (Service Value Chain) have dropped the word “Service.” They are now simply called Value System and Value Chain.

This change reinforces that the focus is not just on an isolated service, but on the entire system that enables value co-creation. The core components of the Value System include:

• Guiding Principles: Recommendations that guide the organization in any situation.
• Governance: The system by which the organization is directed and controlled.
• Value Chain: The set of activities that transform demand into value.
• Practices: 34 organizational capabilities used to perform work.
• Continual Improvement: An ongoing activity to ensure the organization continues to meet expectations.

Is it better to start now or wait?

If you are starting from scratch, the short answer is: start now with ITIL (Version 5). Here are the practical reasons why:

• Up-to-date content: ITIL 5 Foundation introduces essential concepts such as the AI Capability Model (6Cs) — Creation, Curation, Clarification, Cognition, Communication, and Coordination. Learning this now puts you ahead of those still using traditional models.
• Version coexistence: ITIL 4 and ITIL 5 will coexist for at least 12 months. However, the Version 5 Foundation exam is already available and delivers content that is far more relevant to today’s market.
• Focus on Digital Experience: The new version places Digital Experience (DX) at the center, helping you understand how different stakeholders perceive value — a critical skill for any management role today.

For those who already hold ITIL 4 Foundation, the good news is that it remains a valid prerequisite for Version 5 advanced modules. But if you are starting with nothing, going straight to Version 5 saves you time and avoids future “relearning.”

The new certification structure

The qualification scheme has been redesigned to offer clear development paths: Practitioner, Manager, and Leader. After Foundation, you can follow three main tracks:

• ITIL Practice Manager (PM): Focused on monitoring, supporting, and delivering results.
• ITIL Managing Professional (MP): Focused on the full product, service, and experience lifecycle.
• ITIL Strategic Leader (SL): Focused on strategy and digital transformation.

A fundamental element is the ITIL Transformation module, which is now a core component across all advanced designations. It teaches how to plan and execute organizational change in a sustainable way.

How does ITIL 5 help your career in practice?

By earning the ITIL 5 Foundation certification, you are not just adding another badge to your résumé. You are acquiring a common language to describe digital product management and practical tools to deal with complexity.

The framework teaches how to apply Complexity Thinking, helping you identify whether a problem exists in an ordered, complex, chaotic, or confused context — and which strategy is best for each one. In a world where AI reshapes the rules every week, this ability to navigate uncertainty is what defines a successful manager.

Conclusion

ITIL (Version 5) is the answer to the challenges of the artificial intelligence era. For those starting from scratch, waiting means missing the opportunity to learn the most modern value management practices that the market demands.

Don’t fall behind in the evolution of IT. Start your journey with those who are true authorities on the subject. Discover the courses offered by PMG Academy and prepare yourself for the new ITIL (Version 5) certifications with expert guidance.

Have you had any contact with previous ITIL versions, or are you truly starting from zero? Share your experience in the comments below!