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About the course
Included:
This ITIL® 4 Foundation course is official, accredited, and endorsed by PeopleCert and AXELOS. It prepares you for the ITIL 4 Foundation professional certification and introduces service management aligned with modern IT capabilities.
In this way, it provides an understanding of the common language and key ITIL 4 Foundation concepts and shows how these capabilities can improve your work and your organization’s results. In addition, the qualification provides an understanding of the ITIL 4 service management framework and how it has evolved to embrace modern technologies and new ways of working.
ITIL 4 expands on previous versions, providing a practical and flexible foundation to support organizations on their journey into the world of digital transformation. Through an end-to-end IT and digital operating model for the delivery and operation of technology-enabled products and services, it enables IT teams to continue playing a crucial role in business strategy.
This course includes the PeopleCert exam in Portuguese. By AXELOS requirement, the course cannot be sold on its own. The Retake (retest) must be purchased after buying the course + exam. With the retake, you get a second chance if you do not pass. See our FAQ for more details:
https://www.pmgacademy.com/kb/se-eu-nao-passar-no-exame-posso-fazer-novamente/
The PeopleCert ITIL 4 Foundation exam is designed to assess whether the candidate can demonstrate sufficient recall and understanding of the ITIL 4 service management framework, as described in the qualification syllabus. The ITIL 4 Foundation qualification is a prerequisite for other higher-level qualifications in the ITIL 4 scheme, which assess the candidate’s ability to apply their understanding of the relevant parts in the context of the framework.
Upon completing the PMG Academy course, the student will receive a letter of attendance in PDF format, which serves as proof that they completed an official course and are therefore eligible to register for the exam offered by PeopleCert. Issuing this letter is an AXELOS requirement.
This course was designed for any IT professional looking for training in IT Service Management and a better understanding of how to deliver value to the business. The target audience for this qualification is:
This course prepares you for the official certification exam for PeopleCert/AXELOS ITIL 4 Foundation.
This exam voucher is valid for 12 months
Over these 15 years, PMG Academy has maintained one of the fastest support response SLAs (Service Level Agreement) in the market, whether you’re a student or not. Our average response time is 15 minutes!
To get in touch for questions or support*:
* Monday to Friday: 09:00 to 19:00
What about the instructor?
Contents
You will understand the purpose of the official ITIL 4 Foundation training and meet Prof. Adriano.
You will understand stakeholders and the concepts of practices and organizations.
Understand everything about ITIL’s Value Creation theory, Service Value, and the Service Value Chain.
The SVS has many elements, seen as perspectives or dimensions. In this module, you will learn what they are and why, if any one of them is missing, efficiency is lost.
Understand how the service value chain activities can work together to co-create value for users and deliver value.
Understand in detail the three principles that guide all actions within IT to create value for stakeholders.
Understand in detail the other four principles that guide all actions within IT to create value for stakeholders.
Organizations and People, Information and Technology, Partners and Suppliers, Value Streams and Processes.
Also known as the good old Help Desk. In this module, you will understand its huge importance in capturing demand and opportunities.
Understand the most important process in a company and how the ITSM improvement model can help the entire organization!
Understand how the Incident Management process works, which is practiced across all of IT, especially by the Service Desk.
Want to eliminate recurring incidents in your company? Then learn how Problem Management works and how to find the root cause of an incident.
Smooth, stress-free changes. Not too bureaucratic and not too loose. Learn the best model for managing changes in IT.
Not an incident? Then it may be a question or routine work. Learn how this process can help customers and users.
Not sure how to manage suppliers, business customers, and define metrics? This module explains everything!
Here you will learn a lot about other ITSM processes, such as Configuration, Service Catalog, Information Security, Capacity, Continuity, Demand, Availability, and much more!
Reviews
A didática do professor Adriano é diferenciada e de fácil compreensão. Ele torna o processo e a jornada de certificação bem mais fáceis. Recomendo muito os cursos da PMG Academy.
É um curso com uma maneira clara e explicativa que abriu meus horizontes para trabalhar na área de TI. Gostei da forma como foi esclarecidos os assuntos e a maneira como foi desenvolvidos os exercício.
Achei o curso bem explicativo, com profundidade e vitrine clara de experiência comprovada com pequenos cases citados para exemplo. Material para acompanhamento mesmo que eu opte por fazer minhas anotações durante as aulas, são enriquecedores e muito claros.
Venho da V3 feito em 2011 mesmo seguindo de longe o ITIL 4 pois o mundo não gira, ele capota; optei por reciclar este material para sua nova versão e não me arrependi. Aprendi muita coisa nova e em profundidade(destaque para os 7 princípios rs).
Uma sugestão é ao assinalar uma opção incorreta:
- Possiblidade de uma correção do motivo de estar errado. Creio que ajuda na reflexão imediata e reforça o conceito ainda mais.
- A resposta é revelada na entrega do simulado. O mesmo se aplica do citado acima, ter comentários do motivo da resposta correta ser mais adequada.
Creio que a parte de comentários possa ser usada mais para irmos "além", como por exemplo eu o fiz em alguns tópicos para extrair mais ainda do que foi aprendido. Acredito veemente que fazendo estas sugestões a equipe e o tio Adriano poderiam focar em agregar o "além" e não responder comentários sobre o motivo das respostas escolhidas estarem erradas e etc. Eu pelo menos enxergaria como mais "valor" ao consumidor ;)
No mais vou continuar com outras trilhas com a PMG lado a lado. Tenho mais alguns conteúdos para certificar e mal posso esperar.
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Course
EXIN Information Security Management ISO/IEC 27001 Foundation (2022) – ISFS
Entenda os princípios da ISO/IEC 27001:2022. Aprenda como a segurança da informação protege organizações modernas.
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32 horas
