ITIL® 4 Foundation
Official Training with Course + PeopleCert Exam in English (Instant Access)
Join 44,000+ Trained Professionals
Only $599.00
One-Time Payment
Here’s Everything You’ll Get
The Most Comprehensive ITIL® 4 Foundation Certification Program – Official & Trusted Worldwide
Included at No Extra Cost:
- 32 Hours of Complete, Official ITIL® 4 Online Training – 100% in English
- Get Your Axelos Online Exam Voucher – Valid for 12 Months
- Supporting Materials (Download)
- 11 Practice Exams (440 Questions)
- 2 Official-Style PeopleCert Practice Tests (80 Questions)
- 23 Reinforcement Exercises
- Instant Access to Course and Exam Voucher
- Got Questions? Our Forum Has 100% Response Rate
- Official ITIL® 4 Foundation E-book from PeopleCert/Axelos
- The World’s Fastest and Most Trusted Support Team
Experience It Yourself – Watch a Preview Lesson
Course details
The Course
This ITIL® 4 Foundation course is official, accredited, and authorized by PeopleCert and Axelos. It prepares you for the ITIL 4 Foundation certification and introduces service management aligned with today’s modern IT practices.
It provides a clear understanding of the common language and key concepts of ITIL® 4 Foundation, showing how these practices can improve both your work and your organization. In addition, this qualification offers insight into the ITIL® 4 service management framework and how it has evolved to embrace modern technologies and new ways of working.
ITIL® 4 builds on previous versions by providing a practical and flexible foundation to support organizations on their journey through digital transformation. With an end-to-end IT and digital operating model for the delivery and operation of technology-enabled products and services, it empowers IT teams to continue playing a vital role in business strategy.
The Exam
This course includes the PeopleCert exam . By Axelos regulations, the course cannot be sold separately. The retake (retest) must be purchased after acquiring the course + exam package. With the retake, you secure a second chance in case you don’t pass the exam. Access our FAQ to obtain further information: https://www.pmgacademy.com/kb/se-eu-nao-passar-no-exame-posso-fazer-novamente/
The ITIL® 4 Foundation exam by PeopleCert is intended to assess whether the candidate can demonstrate sufficient recall and understanding of the ITIL® 4 service management framework, as described in the official qualification syllabus. The ITIL® 4 Foundation certification is a prerequisite for higher-level ITIL® 4 qualifications, which assess the candidate’s ability to apply their understanding of relevant areas within the context of the framework.
Upon completing the course at PMG Academy, students will receive a Certificate of Participation in PDF format. This document serves as proof that they have completed an official course and are therefore eligible to register for the exam provided by PeopleCert. Issuing this certificate is a requirement established by Axelos.
This course was designed for any IT professional seeking training in IT Service Management and a better understanding of how to deliver value to the business. Who Should Take This Course:
- Professionals just starting their Service Management journey;
- Current and Future IT Service Management (ITSM) Managers;
- Professionals in other IT domains (digital, product, development) who closely interact with service delivery;
- Professionals with earlier ITIL qualifications seeking to refresh and align their knowledge with ITIL 4.
Who Should Attend
Is This the Right Course for You? Let’s Find Out
Entry Requirements
What You Need to Get Started
- You must take the exam in the same country as the billing address used at the time of purchase.
- For example, if you buy the exam using a billing address in the Netherlands, you cannot take the exam in the United States. Exam pricing varies by region, and this rule ensures compliance with PeopleCert’s pricing policy.
Axelos and PeopleCert recommend taking an official course with an Accredited Training Organization (ATO) and a certified Accredited Trainer.
- 100% Official, Accredited Exam – Guaranteed
- Always Updated Content Aligned with the Latest ITIL® 4 Guidelines
- Guaranteed High-Quality Training Experience
- Certified and Audited Instructor – Verified by PeopleCert
- The Credibility and Strength of a Certified ATO You Can Trust
- Stay Up-to-Date – Course Syllabus Matches the Latest ITIL® 4 Exam Version
Beyond the recorded classes and instructor support, students also benefit from:
- PDF Slide Deck Available for Download
- Comprehensive Glossary in PDF Format – Ready to Download
- 11 Full-Length Practice Tests – Online and in English
- Download 2 Official PeopleCert Sample Exams in English
- 1-Year Unlimited Access – Rewatch the Classes Anytime, As Often as You Like
- Reinforce Your Learning with Online Exercises Between Each Module
- Comprehensive Exam Prep Guide – Available for Download
- Exclusive Access to Our Support Forum – Ask the Instructor Anything, Anytime
- Connect with Fellow Students in Private WhatsApp Study Groups
- Voucher for the ITIL® 4 Foundation Exam by PeopleCert
Course Materials
Explore the Study Materials
Features
How the Course Works and What to Expect
- Total of 520 Questions – All in English
- Official ITIL® 4 Foundation Course – Accredited by Axelos and PeopleCert
- Designed to Prepare You for the ITIL® 4 Foundation Exam
- Available in: Brazilian Portuguese, English, and Spanish
- Enjoy Full Access for 12 Months
- Flexible Online Learning – Self-Paced and Accessible Anytime
- Lesson Format: Recorded Video Classes
- 32 Hours of In-Depth ITIL® 4 Training
- Start Immediately: Yes
- Completion Certificate Included – Issued as an Official Certificate of Participation
- Individual License – Non-transferable, One per Person
- Official Exam Voucher for ITIL® 4 Foundation – Provided by PeopleCert
Trusted By Leading Companies and Thousands of Professionals
Why Choose PMG Academy?
Trusted by 44,000+ IT Professionals Around the Globe
The Top ITIL Foundation Training Provider in Brazil, Across Every Version
Join Our 98% Exam Pass Rate
Achieve the Highest ITIL 4 Foundation Exam Pass Rate with Our Proven Content
440 Exam-Style Practice Questions
By Far the Biggest Bank of Simulated Questions and Answers Available
Learn from Instructors with Real-World Experience
Learn from ITIL 4 Master Certified Experts with Proven Practical Experience
Detailed Course Syllabus
Introduction to ITIL 4
You will learn about stakeholders, as well as key concepts related to practices and organizations.
Value Creation
Understand everything about the theory of Value Creation in ITIL, Service Value, and the Service Value Chain.
The Guiding Principles<br><br>
Gain a detailed understanding of the 7 guiding principles that steer all IT actions toward creating value for stakeholders.
The Four Dimensions of Service Management
Organizations and People, Information and Technology, Partners and Suppliers, Value Streams and Processes
ITIL Service Value System (SVS)
The SVS consists of multiple elements, viewed as perspectives or dimensions. In this module, you will learn what these elements are and how the absence of any one of them leads to a loss of efficiency.
Service Value Chain
Understand how the activities of the Service Value Chain work together to co-create value for customers and enable value delivery.
Service Desk
Also commonly known as the good old Help Desk, this module explains its crucial role in capturing demand and identifying opportunities.
Continual Improvement
Understand the most important process within a company and how the ITSM improvement model can benefit the entire organization!
Incident Management
Understand how the Incident Management process works, practiced across the entire IT department, especially by the Service Desk.
Problem Management
Want to eliminate recurring incidents in your organization? Then learn how Problem Management works and how to identify the root cause of an incident.
Change Enablement
Smooth and Stress-Free Changes. Neither Overly Bureaucratic Nor Too Loose. Learn How to Manage IT Changes Using the Best Model.
Service Request Management
It’s not an incident — it could be a question or routine activity. Learn how this process can assist clients and users effectively.
Service Level, Relationship, and Supplier Management
Not sure how to manage your suppliers, business customers, and set key performance indicators? This module covers it all!
Service and Technical Management
Here, you will learn extensively about other ITSM processes such as Configuration, Service Catalog, Information Security, Capacity, Continuity, Demand, Availability, and much more!
Comprehensive Exam Preparation Simulations
440 Exam-Style Questions and Answers
Who Will Help You?
Adriano Martins Antonio
ITIL 4 Master
ITIL 4 Ambassador
ITIL 4 Master
Hear from Our Certified Professionals
ITIL4 Foundation
Apesar de ja atuar em TI, o conteúdo do curso foi de grande importância e me ajudaram muito a organizar melhor algumas práticas e processos.
As dicas do professor e os "gestos" foram essenciais para ajudar a lembrar na hora da prova.
Acredito que a disponibilização dos slides também ajuda a estudar e relembrar os temas.
Ótimo curso!
O conteúdo do curso é excelente e o professor demonstra total domínio do assunto, o que traz bastante segurança durante as explicações. A carga de conteúdo é intensa e, por vezes, bastante densa — o que torna as aulas mais puxadas.
Uma sugestão seria dividir as aulas em blocos menores para facilitar a assimilação. Também senti falta de mais exemplos práticos que conectem os conceitos à realidade do dia a dia. Além disso, a inclusão de dinâmicas interativas ou exercícios ao longo das aulas (além dos questionários finais) poderia tornar a experiência mais leve e engajadora.
No geral, é um curso muito rico em conteúdo e que contribui bastante para quem quer entender a base do ITIL 4.
Pricing
Get the Free Course Plus Official Exam
Enjoy 1 Year of Validity
- Curso Online e Oficial Completo em Português
- Voucher do Exame Online Axelos (validade de 1 ano)
- 2 Vídeos com Questões Comentadas
- 11 Simulados preparatórios (440 perguntas)
- 23 Exercícios para fixação
- 4h30 de Podcast Preparatório
- Material de apoio para Download
- E-book Oficial na Peoplecert/Axelos
*Special Offer: Now Only $599 (Was $799)
Available for individual buyers only
Optional Exam Retake. Add the Training to Your Cart to Lock in the Promo Price!
Get the Exam Only
Valid for 1 Year
- Voucher do Exame Online Axelos (validade de 1 ano)
- E-book Oficial na Peoplecert/Axelos
*Special Offer: Now Only $599 (Was $799
Available for individual buyers only
Optional Exam Retake. Add the Training to Your Cart to Lock in the Promo Price!
* Discounted price for individuals only. Invoicing for B2B, check our pricing policy
Subscription Plan
ITIL 4 Foundation + All Platform Courses
Discover the Subscription Plan
Frequently Asked Questions
About the course
Issuing a Certificate of Participation is a requirement from Axelos. Since January 1, 2020, no Accredited Training Organization (ATO) provider is authorized to issue certificates for Axelos qualifications, except Axelos itself.
But don’t worry — upon completing the PMG Academy course, you will receive a Certificate of Participation in PDF format. This serves as proof that you have completed the official course and enables you to register for the exam offered by PeopleCert.
All course content, including practice exams and exercises, is available in Portuguese, English, or Spanish. You choose your preferred language at purchase.
Please note that language changes are not permitted after purchase.
Yes. As PMG Academy is an official and accredited organization, we are required to keep the course continuously updated in accordance with the latest version of the international exam and the official syllabus. Failure to do so would result in losing our accreditation. 🙂
We are regularly audited to ensure all our content remains fully up to date!
Yes, all course content is accredited by Axelos and PeopleCert, along with the instructor, quality system, and educational methodology. Everything is periodically audited by these institutes to ensure quality and content updates.
BEWARE of unofficial courses. The International Institute grants the official syllabus covering the exam content ONLY to authorized organizations like PMG Academy. The Institute does not guarantee exam success for pirate or unauthorized courses. Protect your investment — purchase only official courses!
ATTENTION: Before purchasing any course, verify and validate the company’s accreditation on the websites of the International Exam Institutes. Having just one official course does not mean the entire portfolio is officially accredited.
Verify the authenticity of PMG Academy’s accreditation on the Axelos website by clicking here, and on PeopleCert by clicking here.
Yes! As an official accredited training organization, our primary goal is to develop this course specifically to prepare you for the certification exam.
Everything you need to pass is included in this Online Course, the Supplementary Materials, and the Practice Exams available in your student portal.
As an official training organization, we cannot share actual exam questions, as it is illegal and does not guarantee genuine learning for the student.
The practice exams are designed to test your knowledge of the areas related to the exam. Therefore, if you simply memorize the questions without understanding the answers, you may not succeed in the exam. True success comes from a solid understanding of the concepts covered during the course.
Some questions in our practice exams may be very similar to those on the official exam, even though EXIN, IT-Shaped, Axelos, ISACA, and others maintain a large question bank that is constantly updated.
• Engaging Recorded Lessons Presented with Slide Decks
• Exercises Completed Directly on the PMG Academy Platform
• Simulated Exams Completed Within the PMG Academy System (See Course Description for Number of Exams)
• Slides Available for Download
• Glossary of Key Exam Termsa
• Student Discussion Forum
• Private Social Network
• Get Your Questions Answered by the Instructor Through the Forum
• Ultra-Fast, Reliable Support When You Need It
• In addition to all Exclusive Bonuses
Accessible through the PeopleCert Platform
Once you register on their platform to schedule your exam, you will gain access to the e-book and instructions for accessing MyAxelos.
About the Exam
Yes. This course includes the PeopleCert exam in Portuguese. By Axelos regulations, the course cannot be sold separately.
On the PeopleCert website, in an online format.
It is not possible to take this exam in person at PMG Academy.
Although our course is available in Portuguese, English, and Spanish, you can take your exam in the following languages:
- Portuguese
- Spanish
- English
- French
- German
- Italian
- Chinese
- Dutch
- Polish
- Japanese
About the Retake (Take2 / Resit)
No. The retake (retest) must be purchased either at the time of buying the course + exam (in the cart) or within 24 hours after purchasing the ITIL 4 Foundation training.
With the retake, you secure a second chance in case you don’t pass the exam.
For more information, visit:
https://support.pmgacademy.com/kb/se-eu-nao-passar-no-exame-posso-fazer-novamente/
Candidates have up to 6 months to prepare for and take their retake exam, starting from the date of the initial exam. In other words, you have 1 year to complete the exam, and if you don’t pass, an additional 6 months to prepare for your retake!
The retake can only be used once. Retake purchases are only allowed for each new exam bought. If you fail both attempts, simply purchase another full-priced exam and opt for a retake again.
You cannot opt for the retake after the voucher has been issued. This decision must be made as soon as possible!
We cannot sell the retake separately from the exam, as it is not permitted by PeopleCert. Therefore, candidates must first purchase the exam through PMG Academy and will then receive a link to opt for the retake.
If a student fails and has not purchased the retake, they must purchase a new voucher at full price.
For more information, visit:
https://support.pmgacademy.com/kb/se-eu-nao-passar-no-exame-posso-fazer-novamente/
If you wish to purchase the retake option—securing a second chance in case you fail—you can do so for $83.00 (subject to change). This must be paid before the voucher is issued. Once the voucher is issued or the exam is taken, it is no longer possible to generate a retake.
If you pass the exam, the retake fee is non-refundable by the institute and cannot be redeemed for cash or exchanged for credit toward other products. Consider this option as an insurance policy—you must opt for the retake before taking the exam (it works like insurance that must be chosen before the incident, not after).
Once the exam payment is processed, we will send you an email offering this option along with all the necessary procedures.
For more information, visit:
https://support.pmgacademy.com/kb/se-eu-nao-passar-no-exame-posso-fazer-novamente/
NO! The retake can only be used if you fail the first exam. It cannot be used as a substitute for a missed exam.
For more information, visit:
https://support.pmgacademy.com/kb/se-eu-nao-passar-no-exame-posso-fazer-novamente/
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