With the launch of ITIL 5, many professionals who invested time and resources in the ITIL 4 Foundation certification are asking the same question: “Was all my effort wasted? Do I need to retake the exam from scratch?”

If you already hold the ITIL 4 Foundation certification, this article will give you the clarity and peace of mind you need. We’ll explain the official transition rules, what has changed in the framework, and how you can plan your next steps to stay relevant in the age of Artificial Intelligence.

Also read: The Definitive Guide to ITIL 5

The Official Rule: Do I Need to Retake Foundation?

The short and direct answer is: No.

According to official PeopleCert guidelines, holders of the ITIL 4 Foundation certification do not need to retake the entry-level exam. ITIL Version 5 is treated as an evolution, not a complete revolution of the framework. As a result, your current certificate is fully recognized as a valid prerequisite for accessing any of the advanced modules in the new version.

Unlike the transition from ITIL v3 to ITIL 4—where the paradigm shift was significant—the move to Version 5 focuses on adapting what already works to an AI-native world centered on Digital Product and Service Management (DPSM).

What Changed Between ITIL 4 and ITIL (Version 5)?

Even though you don’t need to retake the exam, it’s important to understand that the content has evolved. The market now expects IT leaders to deal natively with complexity and AI.

Here are the key updates you’ll find in ITIL (Version 5):

• Concept Simplification: The former SVS (Service Value System) and SVC (Service Value Chain) are now simply called Value System and Value Chain. Removing the word “Service” reinforces the full integration of digital products and services.
• AI Focus: The new framework introduces the AI Capability Model (6Cs), which classifies AI solutions into six functions: Creation, Curation, Clarification, Cognition, Communication, and Coordination.
• Complexity Thinking: ITIL 5 teaches how to navigate ordered, complex, chaotic, or confused contexts, helping you choose the best management strategy for each situation.
• Digital Experience (DX): User and customer experience gain even more importance, becoming a core pillar for measuring the success of any delivery.

The Foundation Bridge: A Fast Update Option

For those who already have ITIL 4 and want to update their knowledge without taking a full new certification exam, there is the Foundation Bridge course.

This is a one-day training focused exclusively on the changes and enhancements introduced in Version 5. It is the fastest and most efficient route for professionals who want to understand how to apply the Value System and the new AI practices in daily work—ensuring their knowledge stays current.

Next Steps: Which Path Should You Choose?

Now that you know your ITIL 4 foundation is still valid, the next step is to choose one of the three advanced ITIL (Version 5) tracks to boost your career:

• ITIL Practice Manager (PM): Ideal for those focused on operations and practice excellence. You select a practice cluster (such as Monitor, Support & Fulfil) and complete it with the ITIL Transformation module.
• ITIL Managing Professional (MP): For professionals seeking a 360-degree view of digital product and service management. This path requires the Product, Service, Experience, and Transformation modules.
• ITIL Strategic Leader (SL): Designed for professionals who want to lead digital strategy and high-level IT governance.

Important: The ITIL Transformation module is now a universal and mandatory component for all advanced designations. It is the key to understanding how to plan and execute sustainable change in modern organizations.

How Does This Help Your Career?

Staying up to date with ITIL (Version 5) signals to the market that you have the skills needed to manage IT in a fast-changing environment. Companies are no longer looking only for “ticket managers,” but for professionals capable of orchestrating Value Streams that use AI to reduce errors and maximize outcomes.

Conclusion

If you have ITIL 4 Foundation, you are already on the right path. The rule is clear: your certification serves as a passport to the advanced level. The challenge now is not to stand still, but to absorb the new AI and digital product management concepts introduced in Version 5.

Want to fully understand what has changed and ensure your career continues to evolve? Explore the transition courses at PMG Academy and get ready to become a leader in the era of intelligent technology.

Are you planning to take the Foundation Bridge or go straight to an advanced module? Share your plans in the comments!