Pre-order ITIL Foundation (Version 5) with a discount!
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About the course
This ITIL Service V5 course was created by Prof. Adriano Martins Antonio, ITIL Master, ITIL Ambassador and official translator of PeopleCert’s Guide, Glossary and Exam. That is why only at PMG Academy you are guaranteed content built on official terms and definitions, 100% aligned and up to date for the exam.
The ITIL Service Version 5 course is the definitive guide to delivering high quality digital services, supporting users and optimizing day to day operations. Built on PeopleCert’s official materials, this advanced training shows how the service provider acts across each of the eight product and service lifecycle activities: discover, design, acquire, build, transition, operate, deliver and support. You will learn how to align people, process and technology to manage services end to end, with resilience, responsiveness and customer satisfaction, using value streams, the ITIL management practices and the AI and automation capabilities that are already part of modern operations. Get ready to advance your career and take ownership of the service your customer actually sees.
As a prerequisite for the ITIL v5 Service exam, you must already hold the ITIL 4 Foundation or ITIL 5 Foundation certification.
Who Should Attend
This course is ideal for:
Examination and Certification
About the exam:
The ITIL® Service Version 5 exam is one of the four modules that lead to the ITIL Managing Professional designation, alongside ITIL Product, ITIL Experience and ITIL Transformation, and it is part of the journey towards ITIL Master.
About the Instructor
15 years of excellence in training with over 71,000 successful students.
Adriano is an ITIL Master, consultant, and author of 6 books, bringing 25 years of experience and over 50 certifications in IT Management, Security, and Governance. As leader of the largest ITSM and DPSM community (over 220,000 YouTube subscribers), he combines his MBA from FGV—one of the world’s best business schools—with a specialization in Neuroscience to guide a global network of over 71,000 students. His mission is clear: to demystify complex management and transform technical knowledge into tangible value and market impact.
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Reviews
As an Incident Manager working with the LATAM and NAM markets, this course provided a unique perspective on how I can apply ITIL practices within our BG. It was a very interesting journey that sparked new correlations and productive ideas.
I found the content covered very interesting, as well as Adriano's explanation. I can apply some of the practices in my daily work.
Top-notch course!!! Speechless.
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