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Official Online ITIL® Foundation (Version 5) Course and Exam

ITIL® Foundation (Version 5) with Exam

Rated 5 out of 5

Reviews

Pass rate 100%

Package:

Online Course + Official Exam Classes, support material and mock exams + Voucher for the official exam

899,00 €

677,00 €

Course in English
12 months of access to course materials
Immediate access 24/7
Exam Voucher - valid for 1 year
ITIL Guide on the Peoplecert Plataform
Optional retake. Select from cart.
Optional membership. Select it in your cart.

Package:

Online Course + Official Exam Classes, support material and mock exams + Voucher for the official exam

899.00 USD

677.00 USD

Course in English
12 months of access to course materials
Immediate access 24/7
Exam Voucher - valid for 1 year
ITIL Guide on the Peoplecert Plataform
Optional retake. Select from cart.
Optional membership. Select it in your cart.

* Preço com desconto apenas para Pessoas Físicas. Faturamento para PJ, confira a nossa política de preço

About the course

The ITIL® Foundation (Version 5) course and exam are now available for pre-sale with a discount (20.00 € / 20.00 USD) and will be officially launched by PMG Academy on February 16, 2026.

If you purchase the ITIL Foundation (Version 5) package during the pre-sale, you will be granted access to the first lessons of the course, with the remainder available by February 16, 2026. The exam voucher code will be sent after the full delivery of the lessons, and its validity period begins on February 16, 2026.

This ITIL Foundation V5 course was developed by Prof. Adriano Martins Antonio, ITIL Master, ITIL Ambassador, and official translator of the PeopleCert Guide, Glossary, and Official Exam. That is why, only at PMG Academy, are you guaranteed to receive content with official terms and definitions aligned and updated for the exam.

The ITIL Foundation Version 5 course is the gateway to the world of modern digital service management. Developed based on official PeopleCert materials, this comprehensive training offers the fundamental knowledge to understand, apply, and optimize ITIL practices in any organization. You will learn to create and deliver value through digital products and services, manage risks, costs, and outcomes, and integrate best practices of governance and continual improvement. Prepare to boost your career and transform how your organization delivers value in the digital age.

This course is ideal for:

IT professionals seeking a fundamental understanding of digital service management.
Service Managers, Business Analysts, Solution Architects, and Team Leaders involved in the delivery and support of digital products and services.
Anyone who needs to obtain the ITIL® Foundation Version 5 certification.
Individuals working in organizations that have adopted or plan to adopt ITIL.
Professionals wishing to enhance their service management skills and align IT with business objectives.

The ITIL® Foundation Version 5 exam is the first step in your ITIL certification journey.

Format: Multiple choice.
Number of Questions: 40 questions
Duration: 60 minutes.
Passing Score: 65% (26 out of 40 questions).
Reference Material: The exam is closed book, no materials allowed.
Language: Available in English.
Additional Resources: PeopleCert offers an Official eBook and a Learning Resource Kit with practice tests to aid preparation. There is also the Take2 re-sit option.

Adriano Martins Antonio, ITIL 4 Master

Vou te ensinar a ser melhor que seus concorrentes!

Adriano Martins Antonio

Writer, consultant and passionate about education.
+ 2 decades of experience in IT Management, Governance, Information Security and Agile Projects.
I will help you increase your knowledge! I guarantee it will be a transformative educational experience!

Over these 15 years, PMG Academy has maintained one of the fastest support response SLAs (Service Level Agreement) in the market, whether you’re a student or not. Our average response time is 15 minutes!

To get in touch for questions or support*:

* Monday to Friday: 09:00 to 19:00

What about the instructor?

Ask your questions directly to the instructor during the course;
WhatsApp discussion groups;
Discuss with other students in the comments of each video.

Contents

Presentation
Introduction
Learning Materials
What is ITIL
Official ITIL Qualification Scheme
Course Objectives

Presentation
Digital Product and Digital Service
ITIL Product and Service Lifecycle
Output and Outcome
Cost and Risk
Value
Service Offerings
Activity
Knowledge Test

Presentation
Organizations
Roles in managing, delivering, and consuming services
Service Relationship Types
Service Journey
Service Quality and Service Levels
Service Quality and Service Levels

Presentation
Management and Governance System
The ITIL Value System
Knowledge Test

Presentation
Governance of digital technology
Knowledge Test

Presentation
What is an ITIL Guiding Principle
Focus on value
Start where you are
Progress iteratively with feedback
Collaborate and promote visibility
Think and work holistically
Keep it simple and practical
Optimize and automate
Principle interaction
Knowledge Test

Presentation
The ITIL Product and Service Lifecycle elements
Operating models and value chains
ITIL Management Practices
Activity 1: Discovery
Activity 2: Design
Activity 3: Acquire
Activity 4: Build
Activity 5: Transition
Activity 6: Operate
Activity 7: Deliver
Activity 8: Support
Knowledge Test

Presentation
Introduction to value streams
Types of value streams: core and supporting
Steps of value stream mapping
Knowledge Test

Presentation
What is Continual Improvement
What is the vision?
Where are we now?
Where do we want to be?
How do we get there?
Take action!
Are we getting there?
How do we keep the improvements relevant?
Activity
Knowledge Test

Presentation
A holistic approach to service management
Organizations and people
Culture
Leadership
Skills and competencies
People and AI
Information and technology
Artificial intelligence
Data, information, and knowledge
Partners and suppliers
Factors influencing supplier strategy
Value streams and processes
Knowledge Test

Presentation
Integrating ITIL with DevOps practices
Project management in ITIL
Integrating ITIL with PRINCE2
Knowledge Test

Sample Papers
Support
Feedback

Reviews

Sheila Marinho de Souza Kuwabara

28/05/2019

Prático, objetivo e simples. Ideal para conhecimento rápido e preparo para certificação.

Aldemir Santos

24/05/2019

O curso de ITIL Foundation V4 agregou muito valor aos meus conhecimentos. O instrutor explica de maneira clara e prática todos os conceitos, o material é de altíssima qualidade. Meu nível de conhecimento sobre o assunto triplicou. Vale a pena o investimento e o tempo dedicado ao curso.

Thiago Piemontese Salles

02/05/2019

Bom curso, bastantes simulados e o conteúdo é ensinado de forma fácil e prática.

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