Pre-order ITIL Foundation (Version 5) with a discount!

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Official Online ITIL® Foundation (Version 5) Course and Exam
ITIL® Foundation (Version 5) with Exam
Rated 5 out of 5
Pass rate 100%

Package:

899,00 €

677,00 €

Package:

899.00 USD

677.00 USD

* Preço com desconto apenas para Pessoas Físicas. Faturamento para PJ, confira a nossa política de preço

About the course

The ITIL® Foundation (Version 5) course and exam are now available for pre-sale with a discount (20.00 € / 20.00 USD) and will be officially launched by PMG Academy on February 16, 2026.

If you purchase the ITIL Foundation (Version 5) package during the pre-sale, you will be granted access to the first lessons of the course, with the remainder available by February 16, 2026. The exam voucher code will be sent after the full delivery of the lessons, and its validity period begins on February 16, 2026.

This ITIL Foundation V5 course was developed by Prof. Adriano Martins Antonio, ITIL Master, ITIL Ambassador, and official translator of the PeopleCert Guide, Glossary, and Official Exam. That is why, only at PMG Academy, are you guaranteed to receive content with official terms and definitions aligned and updated for the exam.

The ITIL Foundation Version 5 course is the gateway to the world of modern digital service management. Developed based on official PeopleCert materials, this comprehensive training offers the fundamental knowledge to understand, apply, and optimize ITIL practices in any organization. You will learn to create and deliver value through digital products and services, manage risks, costs, and outcomes, and integrate best practices of governance and continual improvement. Prepare to boost your career and transform how your organization delivers value in the digital age.

This course is ideal for:

  • IT professionals seeking a fundamental understanding of digital service management.

  • Service Managers, Business Analysts, Solution Architects, and Team Leaders involved in the delivery and support of digital products and services.

  • Anyone who needs to obtain the ITIL® Foundation Version 5 certification.

  • Individuals working in organizations that have adopted or plan to adopt ITIL.

  • Professionals wishing to enhance their service management skills and align IT with business objectives.

The ITIL® Foundation Version 5 exam is the first step in your ITIL certification journey.

  • Format: Multiple choice.

  • Number of Questions: 40 questions

  • Duration: 60 minutes.

  • Passing Score: 65% (26 out of 40 questions).

  • Reference Material: The exam is closed book, no materials allowed.

  • Language: Available in English.

  • Additional Resources: PeopleCert offers an Official eBook and a Learning Resource Kit with practice tests to aid preparation. There is also the Take2 re-sit option.

Adriano Martins Antonio, ITIL 4 Master

Vou te ensinar a ser melhor que seus concorrentes!

Adriano Martins Antonio

Writer, consultant and passionate about education.
+ 2 decades of experience in IT Management, Governance, Information Security and Agile Projects.
I will help you increase your knowledge! I guarantee it will be a transformative educational experience!
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Over these 15 years, PMG Academy has maintained one of the fastest support response SLAs (Service Level Agreement) in the market, whether you’re a student or not. Our average response time is 15 minutes!

To get in touch for questions or support*:

* Monday to Friday: 09:00 to 19:00

What about the instructor?

  • Ask your questions directly to the instructor during the course;
  • WhatsApp discussion groups;
  • Discuss with other students in the comments of each video.

Contents

  • Presentation
  • Introduction
  • Learning Materials
  • What is ITIL
  • Official ITIL Qualification Scheme
  • Course Objectives
  • Presentation
  • Digital Product and Digital Service
  • ITIL Product and Service Lifecycle
  • Output and Outcome
  • Cost and Risk
  • Value
  • Service Offerings
  • Activity
  • Knowledge Test
  • Presentation
  • Organizations
  • Roles in managing, delivering, and consuming services
  • Service Relationship Types
  • Service Journey
  • Service Quality and Service Levels
  • Service Quality and Service Levels
  • Presentation
  • Management and Governance System
  • The ITIL Value System
  • Knowledge Test
  • Presentation
  • Governance of digital technology
  • Knowledge Test
  • Presentation
  • What is an ITIL Guiding Principle
  • Focus on value
  • Start where you are
  • Progress iteratively with feedback
  • Collaborate and promote visibility
  • Think and work holistically
  • Keep it simple and practical
  • Optimize and automate
  • Principle interaction
  • Knowledge Test
  • Presentation
  • The ITIL Product and Service Lifecycle elements
  • Operating models and value chains
  • ITIL Management Practices
  • Activity 1: Discovery
  • Activity 2: Design
  • Activity 3: Acquire
  • Activity 4: Build
  • Activity 5: Transition
  • Activity 6: Operate
  • Activity 7: Deliver
  • Activity 8: Support
  • Knowledge Test
  • Presentation
  • Introduction to value streams
  • Types of value streams: core and supporting
  • Steps of value stream mapping
  • Knowledge Test
  • Presentation
  • What is Continual Improvement
  • What is the vision?
  • Where are we now?
  • Where do we want to be?
  • How do we get there?
  • Take action!
  • Are we getting there?
  • How do we keep the improvements  relevant?
  • Activity
  • Knowledge Test
  • Presentation
  • A holistic approach to service management
  • Organizations and people
  • Culture
  • Leadership
  • Skills and competencies
  • People and AI
  • Information and technology
  • Artificial intelligence
  • Data, information, and knowledge
  • Partners and suppliers
  • Factors influencing supplier strategy
  • Value streams and processes
  • Knowledge Test
  • Presentation
  • Integrating ITIL with DevOps practices
  • Project management in ITIL
  • Integrating ITIL with PRINCE2
  • Knowledge Test
  • Sample Papers
  • Support
  • Feedback

Reviews

Vitor
17/02/2020

Acabo de passar na prova da ITIL 4 Foundation. O treinamento da PMG Academy foi de grande valia para essa aprovação. Os simulados são ótimos para fixar o conteúdo aprendido no curso e te fazer entender todos os conceitos praticados pelo ITIL.

Felipe José Fontes de Oliveira
14/02/2020

Quero agradecer toda a PMG Academy por capacitar pessoas para atingir seus objetivos profissionais, em apenas 2 semanas de estudos consegui tirar a certificação ITIL 4 Foundation !!!
É claro que existiu um esforço, mas se não fosse pelo material bem estruturado, eu não teria atingido o objetivo !!!

IVO ROBERTO BRASSOLATTI
13/02/2020

Terminei o curso ITIL4 FOUNDATION e fui aprovado hoje no exame de certificação. O curso foi ótimo, muito bem estruturado, com ótima documentação e principalmente uma excelente atenção da equipe da pmg quanto a qualquer dúvida ou sugestão. Recomendo fortemente o curso e já estou me inscrevendo num próximo. Parabéns a equipe da PMG e muito obrigado !

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