The ITIL 4 Practitioner: Incident Management training was developed for IT professionals involved in minimizing the negative impact of incidents by restoring normal service operation as quickly as possible.

This training will help you to:

• Coordinate incident handling across the organization or in a specific area, such as territory, product, or technology, depending on the organizational design
• Monitor and review the work of teams that handle and resolve incidents
• Coordinate manual work with incidents, especially those involving multiple teams
• Ensure sufficient awareness of incidents and their status throughout the organization
• Conduct regular incident reviews and initiate improvements to the incident management practice, incident models, and incident handling procedures
• Measure, assess, and develop the practical capability of incident management in your organization using the ITIL maturity model.