{"id":151139,"date":"2026-02-17T17:19:31","date_gmt":"2026-02-17T20:19:31","guid":{"rendered":"https:\/\/www.pmgacademy.com\/?p=151139"},"modified":"2026-02-12T16:25:52","modified_gmt":"2026-02-12T19:25:52","slug":"itil-version-5-how-the-partners-and-suppliers-dimension-ensures-digital-value-delivery","status":"publish","type":"post","link":"https:\/\/www.pmgacademy.com\/en\/articles\/itil\/itil-version-5-how-the-partners-and-suppliers-dimension-ensures-digital-value-delivery\/","title":{"rendered":"ITIL Version 5: How the Partners and Suppliers Dimension Ensures Digital Value Delivery"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">In today\u2019s modern IT ecosystem, no company is an island. Reliance on external services\u2014from cloud infrastructure to specialized AI consultancies\u2014has become the rule, not the exception. Within <a href=\"https:\/\/www.pmgacademy.com\/en\/itil-version-5-launch-official-information-pmg-academy\/\">the ITIL Version 5 framework<\/a>, the <\/span><b>Partners and Suppliers<\/b><span style=\"font-weight: 400;\"> dimension is one of the critical pillars for ensuring the organization\u2019s <\/span><b>Value System<\/b><span style=\"font-weight: 400;\"> operates in an integrated and efficient way.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">For managers and professionals pursuing certification, understanding how to manage these relationships is essential. After all, the quality of your digital product depends directly on the performance of the players behind the scenes in your <\/span><b>Value Chain<\/b><span style=\"font-weight: 400;\">.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">In this article, we explore how the new ITIL addresses this dimension and what factors should guide your sourcing strategy.<\/span><\/p>\n<p><strong>Read also: <a href=\"https:\/\/www.pmgacademy.com\/en\/articles\/itil\/the-definitive-guide-to-itil-version-5-foundation\/\">The Definitive Guide to ITIL 5<\/a><\/strong><\/p>\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_82_2 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Navegue por t\u00f3picos de interesse:<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/www.pmgacademy.com\/en\/articles\/itil\/itil-version-5-how-the-partners-and-suppliers-dimension-ensures-digital-value-delivery\/#What_is_the_Partners_and_Suppliers_dimension_in_ITIL_Version_5\" >What is the Partners and Suppliers dimension in ITIL Version 5?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/www.pmgacademy.com\/en\/articles\/itil\/itil-version-5-how-the-partners-and-suppliers-dimension-ensures-digital-value-delivery\/#Levels_of_integration_From_contracts_to_flexible_partnerships\" >Levels of integration: From contracts to flexible partnerships<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/www.pmgacademy.com\/en\/articles\/itil\/itil-version-5-how-the-partners-and-suppliers-dimension-ensures-digital-value-delivery\/#Service_network_complexity_and_the_role_of_the_integrator\" >Service network complexity and the role of the integrator<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/www.pmgacademy.com\/en\/articles\/itil\/itil-version-5-how-the-partners-and-suppliers-dimension-ensures-digital-value-delivery\/#Strategic_factors_for_using_suppliers\" >Strategic factors for using suppliers<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/www.pmgacademy.com\/en\/articles\/itil\/itil-version-5-how-the-partners-and-suppliers-dimension-ensures-digital-value-delivery\/#How_does_ITIL_Version_5_boost_your_career\" >How does ITIL Version 5 boost your career?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/www.pmgacademy.com\/en\/articles\/itil\/itil-version-5-how-the-partners-and-suppliers-dimension-ensures-digital-value-delivery\/#Want_to_become_an_IT_Governance_specialist_and_master_ITIL_Version_5\" >Want to become an IT Governance specialist and master ITIL Version 5?<\/a><\/li><\/ul><\/nav><\/div>\n<h2><span class=\"ez-toc-section\" id=\"What_is_the_Partners_and_Suppliers_dimension_in_ITIL_Version_5\"><\/span><b>What is the Partners and Suppliers dimension in ITIL Version 5?<\/b><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">The <\/span><b>Partners and Suppliers<\/b><span style=\"font-weight: 400;\"> dimension in ITIL Version 5 covers an organization\u2019s relationships with other companies involved in any stage of the product and service lifecycle. This includes everything from the early <\/span><b>Discover<\/b><span style=\"font-weight: 400;\"> and <\/span><b>Design<\/b><span style=\"font-weight: 400;\"> phases to operations and <\/span><b>Continual Improvement<\/b><span style=\"font-weight: 400;\">.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Unlike purely transactional views, ITIL proposes that these relationships be treated as part of a <\/span><b>value network<\/b><span style=\"font-weight: 400;\">. They are formalized through contracts and agreements, but the primary focus should be <\/span><b>value co-creation<\/b><span style=\"font-weight: 400;\">.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">In practice, this means a SaaS (Software as a Service) provider isn\u2019t just a \u201clicense seller,\u201d but a partner that sustains the availability of your service for the end customer.<\/span><\/p>\n<h2><span class=\"ez-toc-section\" id=\"Levels_of_integration_From_contracts_to_flexible_partnerships\"><\/span><b>Levels of integration: From contracts to flexible partnerships<\/b><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Not all organizational relationships are the same. ITIL Version 5 highlights that there is a spectrum of formality and integration:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Formal contracts:<\/b><span style=\"font-weight: 400;\"> Clear separation of responsibilities and a focus on specific deliverables.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Flexible partnerships:<\/b><span style=\"font-weight: 400;\"> Parties share objectives and risks, and actively collaborate to achieve desired outcomes.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Choosing one model or the other depends on the strategic importance of the contracted service. For example, for commodity services (like electricity or basic internet), a standard contract is usually enough. But for developing a core AI-based capability, a collaborative partnership is far more effective for your Value System.<\/span><\/p>\n<h2><span class=\"ez-toc-section\" id=\"Service_network_complexity_and_the_role_of_the_integrator\"><\/span><b>Service network complexity and the role of the integrator<\/b><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Today, organizations operate in complex service networks. A company can simultaneously be a customer of one provider and a provider to another\u2014forming a web of dependencies.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">To manage this complexity, ITIL Version 5 emphasizes the use of specialized integration approaches. In many cases, the role of a <\/span><b>Service Integrator<\/b><span style=\"font-weight: 400;\"> emerges:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Internal integrator:<\/b><span style=\"font-weight: 400;\"> An in-house team dedicated to coordinating all suppliers.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>External integrator:<\/b><span style=\"font-weight: 400;\"> A third-party company hired specifically to ensure all Value Chain partners work in harmony.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">This coordination is what prevents the classic \u201cfinger-pointing\u201d when an incident occurs in a multi-supplier environment.<\/span><\/p>\n<h2><span class=\"ez-toc-section\" id=\"Strategic_factors_for_using_suppliers\"><\/span><b>Strategic factors for using suppliers<\/b><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Deciding what to keep in-house (<\/span><b>insourcing<\/b><span style=\"font-weight: 400;\">) and what to delegate to third parties (<\/span><b>outsourcing<\/b><span style=\"font-weight: 400;\">) is one of the most important decisions a manager can make. ITIL Version 5 lists crucial factors that influence this strategy:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Strategic focus:<\/b><span style=\"font-weight: 400;\"> Does the organization prefer to focus on core competencies and outsource support functions?<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Organizational culture:<\/b><span style=\"font-weight: 400;\"> Is there a historical bias toward doing everything internally, or openness to partnerships?<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Resource scarcity:<\/b><span style=\"font-weight: 400;\"> If a specific technical skill (like data science) is rare in the market, partnering may be the only viable option.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Cost and risk concerns:<\/b><span style=\"font-weight: 400;\"> Is it more economical to buy the service or build it? What\u2019s the risk of becoming overly dependent on a single supplier?<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Demand patterns:<\/b><span style=\"font-weight: 400;\"> For highly seasonal services, external suppliers provide elasticity that a fixed in-house team often can\u2019t match.<\/span><\/li>\n<\/ul>\n<h2><span class=\"ez-toc-section\" id=\"How_does_ITIL_Version_5_boost_your_career\"><\/span><b>How does ITIL Version 5 boost your career?<\/b><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Mastering the Partners and Suppliers dimension in ITIL Version 5 transforms IT professionals into ecosystem managers. It\u2019s no longer enough to understand code or infrastructure\u2014you need to manage SLAs, contracts, and above all, human and corporate relationships.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Organizations that adopt these practices can reduce operational costs and increase innovation speed, because they know exactly when and how to bring in external support to strengthen their Value Chain.<\/span><\/p>\n<h2><span class=\"ez-toc-section\" id=\"Want_to_become_an_IT_Governance_specialist_and_master_ITIL_Version_5\"><\/span><b>Want to become an IT Governance specialist and master ITIL Version 5?<\/b><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">At PMG Academy, you\u2019ll find top courses and certifications to elevate your professional level. Learn how to apply these concepts in practice and lead digital transformation in your organization.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Enjoyed this content? Comment below on how your organization manages strategic partners\u2014or share your question about the new ITIL framework!<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>In today\u2019s modern IT ecosystem, no company is an island. Reliance on external services\u2014from cloud infrastructure to specialized AI consultancies\u2014has become the rule, not the exception. Within the ITIL Version 5 framework, the Partners and Suppliers dimension is one of the critical pillars for ensuring the organization\u2019s Value System operates in an integrated and efficient [&hellip;]<\/p>\n","protected":false},"author":85233,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[8074],"tags":[],"class_list":["post-151139","post","type-post","status-publish","format-standard","hentry","category-itil"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.0 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>ITIL Version 5: How the Partners and Suppliers Dimension Ensures Digital Value Delivery - PMG Academy<\/title>\n<meta name=\"description\" content=\"In ITIL 5, the Partners and Suppliers are pillars for ensuring that the organization&#039;s Value System functions efficiently.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.pmgacademy.com\/en\/articles\/itil\/itil-version-5-how-the-partners-and-suppliers-dimension-ensures-digital-value-delivery\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"ITIL Version 5: How the Partners and Suppliers Dimension Ensures Digital Value Delivery\" \/>\n<meta property=\"og:description\" content=\"In ITIL 5, the Partners and Suppliers are pillars for ensuring that the organization&#039;s Value System functions efficiently.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.pmgacademy.com\/en\/articles\/itil\/itil-version-5-how-the-partners-and-suppliers-dimension-ensures-digital-value-delivery\/\" \/>\n<meta property=\"og:site_name\" content=\"PMG Academy\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/PMG.Academy.Brasil\" \/>\n<meta property=\"article:author\" content=\"https:\/\/www.facebook.com\/adriano.martinsantonio\" \/>\n<meta property=\"article:published_time\" content=\"2026-02-17T20:19:31+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/media.pmgacademy.com\/wp-content\/uploads\/2021\/02\/23190406\/cropped-Asset-1%40azul-1.png\" \/>\n\t<meta property=\"og:image:width\" content=\"2560\" \/>\n\t<meta property=\"og:image:height\" content=\"1080\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Adriano Martins Antonio\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Adriano Martins Antonio\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"4 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.pmgacademy.com\/en\/articles\/itil\/itil-version-5-how-the-partners-and-suppliers-dimension-ensures-digital-value-delivery\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.pmgacademy.com\/en\/articles\/itil\/itil-version-5-how-the-partners-and-suppliers-dimension-ensures-digital-value-delivery\/\"},\"author\":{\"name\":\"Adriano Martins Antonio\",\"@id\":\"https:\/\/www.pmgacademy.com\/en\/#\/schema\/person\/8f1680bfffb497b180011e5ca68dd366\"},\"headline\":\"ITIL Version 5: How the Partners and Suppliers Dimension Ensures Digital Value Delivery\",\"datePublished\":\"2026-02-17T20:19:31+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.pmgacademy.com\/en\/articles\/itil\/itil-version-5-how-the-partners-and-suppliers-dimension-ensures-digital-value-delivery\/\"},\"wordCount\":726,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\/\/www.pmgacademy.com\/en\/#organization\"},\"articleSection\":[\"ITIL\"],\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\/\/www.pmgacademy.com\/en\/articles\/itil\/itil-version-5-how-the-partners-and-suppliers-dimension-ensures-digital-value-delivery\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.pmgacademy.com\/en\/articles\/itil\/itil-version-5-how-the-partners-and-suppliers-dimension-ensures-digital-value-delivery\/\",\"url\":\"https:\/\/www.pmgacademy.com\/en\/articles\/itil\/itil-version-5-how-the-partners-and-suppliers-dimension-ensures-digital-value-delivery\/\",\"name\":\"ITIL Version 5: How the Partners and Suppliers Dimension Ensures Digital Value Delivery - 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