{"id":150980,"date":"2026-02-15T15:34:59","date_gmt":"2026-02-15T18:34:59","guid":{"rendered":"https:\/\/www.pmgacademy.com\/?p=150980"},"modified":"2026-02-12T16:17:57","modified_gmt":"2026-02-12T19:17:57","slug":"information-and-technology-in-itil-version-5-the-guide-for-the-ai-era-and-data-governance","status":"publish","type":"post","link":"https:\/\/www.pmgacademy.com\/en\/articles\/itil\/information-and-technology-in-itil-version-5-the-guide-for-the-ai-era-and-data-governance\/","title":{"rendered":"Information and Technology in ITIL Version 5: The Guide for the AI Era and Data Governance"},"content":{"rendered":"

In the Industry 5.0 landscape, technology has stopped being merely a support tool and has become a collaborative partner to humans. With the launch of ITIL 5<\/a>, this evolution has been formalized through the <\/span>Information and Technology<\/b> dimension, which now natively integrates <\/span>Artificial Intelligence (AI)<\/b> and <\/span>strategic data management<\/b>.<\/span><\/p>\n

For professionals pursuing certification\u2014or managers aiming to raise their organization\u2019s digital maturity\u2014understanding this dimension is crucial. It\u2019s not just about \u201chardware and software,\u201d but about how technology enables the <\/span>Value System<\/b> to deliver real outcomes.<\/span><\/p>\n

In this article, we explore the pillars of this dimension and how it directly impacts your career and your organization\u2019s efficiency.<\/span><\/p>\n

Read also: The Definitive Guide to ITIL 5<\/a><\/strong><\/p>\n

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