{"id":150895,"date":"2026-02-12T14:02:58","date_gmt":"2026-02-12T17:02:58","guid":{"rendered":"https:\/\/www.pmgacademy.com\/?p=150895"},"modified":"2026-02-12T16:13:35","modified_gmt":"2026-02-12T19:13:35","slug":"itil-version-5-get-to-know-the-fundamental-concepts-for-managing-digital-products-and-services","status":"publish","type":"post","link":"https:\/\/www.pmgacademy.com\/en\/articles\/itil\/itil-version-5-get-to-know-the-fundamental-concepts-for-managing-digital-products-and-services\/","title":{"rendered":"ITIL Version 5: Get to Know the Fundamental Concepts for Managing Digital Products and Services"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">The world of technology has changed\u2014and the way we manage services had to evolve with it. <a href=\"https:\/\/www.pmgacademy.com\/en\/itil-version-5-launch-official-information-pmg-academy\/\">With the launch of ITIL 5<\/a>, the focus is no longer only on infrastructure; it now embraces digital product management in a holistic way. If you want to stay relevant in the market, understanding the key concepts of ITIL v5 is the first step toward a successful career.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">In this new edition, the framework positions itself as the foundation for organizations that want to create value with digital products and services in complex, AI-driven environments. Below, we break down the pillars that support this new version.<\/span><\/p>\n<p><strong>Read also: <a href=\"https:\/\/www.pmgacademy.com\/en\/articles\/itil\/the-definitive-guide-to-itil-version-5-foundation\/\">The Definitive Guide to ITIL 5<\/a><\/strong><\/p>\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_82_1 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Navegue por t\u00f3picos de interesse:<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/www.pmgacademy.com\/en\/articles\/itil\/itil-version-5-get-to-know-the-fundamental-concepts-for-managing-digital-products-and-services\/#The_Four_Dimensions_of_Product_and_Service_Management\" >The Four Dimensions of Product and Service Management<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/www.pmgacademy.com\/en\/articles\/itil\/itil-version-5-get-to-know-the-fundamental-concepts-for-managing-digital-products-and-services\/#The_Value_System_VS_The_Governance_and_Management_Model\" >The Value System (VS): The Governance and Management Model<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/www.pmgacademy.com\/en\/articles\/itil\/itil-version-5-get-to-know-the-fundamental-concepts-for-managing-digital-products-and-services\/#The_7_Guiding_Principles_of_ITIL_Version_5\" >The 7 Guiding Principles of ITIL Version 5<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/www.pmgacademy.com\/en\/articles\/itil\/itil-version-5-get-to-know-the-fundamental-concepts-for-managing-digital-products-and-services\/#Value_Chain_and_Value_Streams_From_Theory_to_Practice\" >Value Chain and Value Streams: From Theory to Practice<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/www.pmgacademy.com\/en\/articles\/itil\/itil-version-5-get-to-know-the-fundamental-concepts-for-managing-digital-products-and-services\/#The_Product_and_Service_Lifecycle_ITIL_PSLM\" >The Product and Service Lifecycle (ITIL PSLM)<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/www.pmgacademy.com\/en\/articles\/itil\/itil-version-5-get-to-know-the-fundamental-concepts-for-managing-digital-products-and-services\/#How_does_ITIL_Version_5_boost_your_career\" >How does ITIL Version 5 boost your career?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/www.pmgacademy.com\/en\/articles\/itil\/itil-version-5-get-to-know-the-fundamental-concepts-for-managing-digital-products-and-services\/#Want_to_become_an_expert_and_master_these_transformations\" >Want to become an expert and master these transformations?<\/a><\/li><\/ul><\/nav><\/div>\n<h2><span class=\"ez-toc-section\" id=\"The_Four_Dimensions_of_Product_and_Service_Management\"><\/span><b>The Four Dimensions of Product and Service Management<\/b><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">To ensure value delivery is effective, ITIL Version 5 defines four critical dimensions. They must be considered in a balanced way, because failure in any one of them can compromise the quality of the final product.<\/span><\/p>\n<p><b>Organizations and People:<\/b><span style=\"font-weight: 400;\"> Focuses not only on the org chart, but also on culture, capabilities, and the communication needed to achieve objectives.<\/span><\/p>\n<p><b>Information and Technology:<\/b><span style=\"font-weight: 400;\"> Covers the knowledge required for management, as well as the technologies (such as AI and automation) that enable services.<\/span><\/p>\n<p><b>Partners and Suppliers:<\/b><span style=\"font-weight: 400;\"> Reflects the importance of the ecosystem of external partners that help create and deliver value.<\/span><\/p>\n<p><b>Value Streams and Processes:<\/b><span style=\"font-weight: 400;\"> Defines how activities are organized to transform inputs into useful outcomes in an agile way.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">In practice, if your company decides to implement a new AI tool, it shouldn\u2019t look only at the technology\u2014but also at how people will be trained and how current processes will be impacted.<\/span><\/p>\n<h2><span class=\"ez-toc-section\" id=\"The_Value_System_VS_The_Governance_and_Management_Model\"><\/span><b>The Value System (VS): The Governance and Management Model<\/b><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">One of the most notable changes in ITIL Version 5 is the evolution of the former SVS into the Value System (VS). This system represents how all components of the organization work together to facilitate value creation.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The Value System is made up of five fundamental elements:<\/span><\/p>\n<p><b>Guiding Principles:<\/b><span style=\"font-weight: 400;\"> Recommendations that guide the organization in any circumstance.<\/span><\/p>\n<p><b>Governance:<\/b><span style=\"font-weight: 400;\"> The system by which the organization is directed and controlled.<\/span><\/p>\n<p><b>Value Chain:<\/b><span style=\"font-weight: 400;\"> A set of high-level activities to manage the lifecycle of products.<\/span><\/p>\n<p><b>Practices:<\/b><span style=\"font-weight: 400;\"> 34 sets of organizational resources used to perform work (e.g., Incident Management, Architecture).<\/span><\/p>\n<p><b>Continual Improvement:<\/b><span style=\"font-weight: 400;\"> The recurring activity of ensuring the organization\u2019s performance consistently meets expectations.<\/span><\/p>\n<h2><span class=\"ez-toc-section\" id=\"The_7_Guiding_Principles_of_ITIL_Version_5\"><\/span><b>The 7 Guiding Principles of ITIL Version 5<\/b><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Guiding principles are the IT professional\u2019s compass. They help with decision-making even when there is no detailed process defined. They are:<\/span><\/p>\n<p><b>Focus on Value:<\/b><span style=\"font-weight: 400;\"> Everything the organization does should generate value for stakeholders.<\/span><\/p>\n<p><b>Start Where You Are:<\/b><span style=\"font-weight: 400;\"> Leverage what already works before trying to rebuild everything from scratch.<\/span><\/p>\n<p><b>Progress Iteratively with Feedback:<\/b><span style=\"font-weight: 400;\"> Work in small steps and use customer feedback to adjust direction.<\/span><\/p>\n<p><b>Collaborate and Promote Visibility:<\/b><span style=\"font-weight: 400;\"> Break down silos and work transparently.<\/span><\/p>\n<p><b>Think and Work Holistically:<\/b><span style=\"font-weight: 400;\"> Understand that no part of the organization operates in isolation.<\/span><\/p>\n<p><b>Keep It Simple and Practical:<\/b><span style=\"font-weight: 400;\"> If a process doesn\u2019t add value, eliminate it.<\/span><\/p>\n<p><b>Optimize and Automate:<\/b><span style=\"font-weight: 400;\"> Use technology to scale and reduce human error.<\/span><\/p>\n<h2><span class=\"ez-toc-section\" id=\"Value_Chain_and_Value_Streams_From_Theory_to_Practice\"><\/span><b>Value Chain and Value Streams: From Theory to Practice<\/b><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Many professionals confuse these two concepts. In ITIL Version 5, the <\/span><b>Value Chain<\/b><span style=\"font-weight: 400;\"> is the fixed model of activities (such as Discover, Design, Build, Support) that the organization can perform.<\/span><\/p>\n<p><b>Value Streams<\/b><span style=\"font-weight: 400;\">, on the other hand, are the specific combinations of those activities for a real-world scenario. For example, the value stream for \u201cfix a critical app bug\u201d is different from the value stream for \u201claunch a new digital product.\u201d<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Mapping these streams is essential to identify bottlenecks and ensure technology truly supports the business\u2014rather than becoming a cost with no clear return.<\/span><\/p>\n<h2><span class=\"ez-toc-section\" id=\"The_Product_and_Service_Lifecycle_ITIL_PSLM\"><\/span><b>The Product and Service Lifecycle (ITIL PSLM)<\/b><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">To ensure quality, ITIL Version 5 introduces the <\/span><b>Product and Service Lifecycle Model<\/b><span style=\"font-weight: 400;\">. It describes management activities at each stage\u2014from discovering a need to ongoing support.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Unlike older models, this lifecycle is flexible and adaptable to the organization\u2019s context. It allows companies using methods like Agile and DevOps to integrate their practices natively into the ITIL framework.<\/span><\/p>\n<h2><span class=\"ez-toc-section\" id=\"How_does_ITIL_Version_5_boost_your_career\"><\/span><b>How does ITIL Version 5 boost your career?<\/b><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Mastering the key concepts of ITIL Version 5 isn\u2019t just about earning a certification\u2014it\u2019s about gaining the strategic perspective modern companies demand. Professionals who understand the Value System and know how to apply the guiding principles become leaders capable of managing digital complexity.<\/span><\/p>\n<h2><span class=\"ez-toc-section\" id=\"Want_to_become_an_expert_and_master_these_transformations\"><\/span><b>Want to become an expert and master these transformations?<\/b><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span style=\"font-weight: 400;\"><a href=\"https:\/\/www2.pmgacademy.com\/en-blog-lp-itil-5\">PMG Academy offers comprehensive training so you can master ITIL Version 5 with a practical, market-focused approach.<\/a> Get ready for the official certifications and transform your professional journey!<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Have you already started applying the new Value Chain concepts in your company? Leave a comment below and share your experience!<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>The world of technology has changed\u2014and the way we manage services had to evolve with it. With the launch of ITIL 5, the focus is no longer only on infrastructure; it now embraces digital product management in a holistic way. If you want to stay relevant in the market, understanding the key concepts of ITIL [&hellip;]<\/p>\n","protected":false},"author":85233,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[8074],"tags":[],"class_list":["post-150895","post","type-post","status-publish","format-standard","hentry","category-itil"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.0 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>ITIL Version 5: Get to Know the Fundamental Concepts - PMG Academy<\/title>\n<meta name=\"description\" content=\"In this article, we detail the pillars that support the new version of the ITIL Version 5 framework, with everything you need to know.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.pmgacademy.com\/en\/articles\/itil\/itil-version-5-get-to-know-the-fundamental-concepts-for-managing-digital-products-and-services\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"ITIL Version 5: Get to Know the Fundamental Concepts for Managing Digital Products and Services\" \/>\n<meta property=\"og:description\" content=\"In this article, we detail the pillars that support the new version of the ITIL Version 5 framework, with everything you need to know.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.pmgacademy.com\/en\/articles\/itil\/itil-version-5-get-to-know-the-fundamental-concepts-for-managing-digital-products-and-services\/\" \/>\n<meta property=\"og:site_name\" content=\"PMG Academy\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/PMG.Academy.Brasil\" \/>\n<meta property=\"article:author\" content=\"https:\/\/www.facebook.com\/adriano.martinsantonio\" \/>\n<meta property=\"article:published_time\" content=\"2026-02-12T17:02:58+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2026-02-12T19:13:35+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/media.pmgacademy.com\/wp-content\/uploads\/2021\/02\/23190406\/cropped-Asset-1%40azul-1.png\" \/>\n\t<meta property=\"og:image:width\" content=\"2560\" \/>\n\t<meta property=\"og:image:height\" content=\"1080\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Adriano Martins Antonio\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Adriano Martins Antonio\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"5 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.pmgacademy.com\/en\/articles\/itil\/itil-version-5-get-to-know-the-fundamental-concepts-for-managing-digital-products-and-services\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.pmgacademy.com\/en\/articles\/itil\/itil-version-5-get-to-know-the-fundamental-concepts-for-managing-digital-products-and-services\/\"},\"author\":{\"name\":\"Adriano Martins Antonio\",\"@id\":\"https:\/\/www.pmgacademy.com\/en\/#\/schema\/person\/8f1680bfffb497b180011e5ca68dd366\"},\"headline\":\"ITIL Version 5: Get to Know the Fundamental Concepts for Managing Digital Products and Services\",\"datePublished\":\"2026-02-12T17:02:58+00:00\",\"dateModified\":\"2026-02-12T19:13:35+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.pmgacademy.com\/en\/articles\/itil\/itil-version-5-get-to-know-the-fundamental-concepts-for-managing-digital-products-and-services\/\"},\"wordCount\":794,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\/\/www.pmgacademy.com\/en\/#organization\"},\"articleSection\":[\"ITIL\"],\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\/\/www.pmgacademy.com\/en\/articles\/itil\/itil-version-5-get-to-know-the-fundamental-concepts-for-managing-digital-products-and-services\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.pmgacademy.com\/en\/articles\/itil\/itil-version-5-get-to-know-the-fundamental-concepts-for-managing-digital-products-and-services\/\",\"url\":\"https:\/\/www.pmgacademy.com\/en\/articles\/itil\/itil-version-5-get-to-know-the-fundamental-concepts-for-managing-digital-products-and-services\/\",\"name\":\"ITIL Version 5: Get to Know the Fundamental Concepts - 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